Can I use my gel pack on a cut?

Our gel packs were not designed to be used on open wounds.

My gel pack has been pierced can I fix it?

No, please discard your pack if it breaks.

The gel beads in my gel pack have broken down, is this normal?

The beads in your pack will eventually start to break down after a while.  This is perfectly normal, and your pack will still work even after all the beads break down.

Do I have to freeze my gel packs for 2 hours?

You can leave your pack in the freezer indefinitely, or just chill it for a short period of time.  Some of our customers are looking for “cool” rather than “brrr” so they store their packs in the fridge,

My microwave is not heating my gel pack evenly, what should I do?

Even microwaves with the same power often heat differently, and sometimes unevenly.  We always recommend that you test your pack temperature before you remove it from the microwave, and if it seems to be unevenly heated, shake it around for a while to let the pearls mix together.

How long will my gel pack stay hot or cold?

Our gel packs were designed to stay hot or cold and deliver a therapeutically effective temperature for a medically recommended time of 20 minutes.  If you plan to re-apply the product, be sure to take a 20-minute break between uses.  Some of our customers have told us they prefer to use the packs chilled in the refrigerator rather than the freezer.  Consult with your doctor if you are unsure about what will work best for you.

How do I clean my gel pack?

Clean your pack gently with mild soap, alcohol, or detergent and let stand for 1 minute.

Can I heat my eye-mask in the microwave?

Eyes are very sensitive, and you only get one set for life, so GelPacksDirect recommends that you be very careful when using our packs on your eyes.  Be sure to test your heated pack before placing it on your eyes to make sure it is a comfortable temperature, and keep your eyes closed when using it.

If my gel pack is too hot will it burn me?

Always test pack temperature prior to application, especially when using on children. The temperature should be warm to the touch, but not hot, and never painful. Heating recommendations provided by GelPacksDirect are guidelines and are based on testing in standard household microwaves.  Power output will vary in each microwave.  Uneven heating may occur, so be careful, the temperature may vary in different locations in/on your gel pack.  To be on the safe side, give your pack a gentle shake when it comes out of the microwave to help ensure heat is evenly distributed.  Do not fall asleep using pack.

Can I overheat my gel pack?

Overheating or prolonged application may cause injury, including burns.  Heating beyond the suggested time may damage or destroy your gel pack.  If you heat the pack beyond our recommended time, the gel can get very hot and could burn you very quickly.  It is normal for gel packs to expand a little when heated for the recommended time.  If you accidentally heat your pack beyond the recommended time and see it inflating like a balloon,  immediately turn off your microwave, wait for the pack to cool down, and then carefully dispose of your pack.  When in doubt, or if your pack shows any signs of deforming, dispose of your pack – a pack that has been overheated should never be reused.  Our gel packs will explode like a popped balloon if heated for an excessive amount of time.

Can my children use my gel pack?

Our gel packs should only be used under adult supervision.  Our gel is non-toxic, but should not be ingested.  Children may have more sensitive skin than adults, so we recommend that adults pay extra attention when using our products on children.

I got some gel in my eye, what should I do?

Flush your eye with plenty of water, and remove any remaining particles.  Seek medical attention if irritation persists

I accidentally ate some gel from my gel pack, should I be worried?

Our gel is non-toxic but is not designed to be ingested.  First Aid is generally not required, and ingestion is not thought to be a cause for concern, but we recommend you contact your doctor who will be more familiar with your personal medical history, especially if you have pre-existing organ damage or experience adverse symptoms.

Can I use my gelpack on sensitive skin?

Please check with your GP or physician before use

How often should I replace my gel pack?

Our gel packs are very hard-wearing and retain their hot and cold capabilities long after you have recovered from your injury. They are designed to be used over and over!

How long should my gelpack be placed in a freezer for?

Our gel packs should be kept in the freezer for at least 2 hours to be fully effective.

How long will it take to get my order?

Usually about 1 to 3 days, but…