Returns

Return Policy

At GelPacksDirect, it is our responsibility to provide you with the most enjoyable and exhilarating experience possible. If you are unsatisfied with your purchase for any reason, you are entitled to an exchange, shopping credit, or refund.

 

1. Damaged Items/Incorrect Item

In the case you receive damaged item(s) or the incorrect product, you will receive a full refund for both the item(s) and the shipping costs.

- Contact us here to indicate that you desire to return item(s) and your reason for the return within 30 days from the date of delivery to your home, and you will receive a Product Return E-mail containing a Return Mail Number (RM No.) and return address.

- Send the item(s) and original packaging to the return address provided within 14 days of receiving the Product Return E-mail. We recommend you use a recorded service to ensure receipt of delivery.

- Upon confirming receipt of your item(s) and their condition, we will issue a full refund or store credit for both the purchase amount of your items and postage costs or send a replacement item to you.

 

2. Unwanted Item

In the case that you decide that you do not want your purchase, ordered the incorrect item, or ordered the wrong type of the item, you can receive a refund for the item (but not for the postage costs).

- Contact us at here to indicate that you desire to return item(s) and your reason for the return within 30 days from the date of delivery to your home, and you will receive a Product Return E-mail containing a Return Mail Number (RM No.) and return address.

- Send the item(s) and original packaging to the return address provided within 14 days of receiving the Product Return E-mail. We recommend you use a recorded service to ensure receipt of delivery.

- Upon confirming receipt of your item(s) and their condition, we will issue a refund of your purchase amount  (not including shipping costs), a store credit, or ship a replacement item to you.

 

PLEASE NOTE - Returns are not accepted under the following conditions:

 

If your item falls under any of the following conditions, returns cannot be accepted: 

  • If we do not receive a mail via our contact form within 30 days from the date of delivery.
  • If the returned item is not posted to us within 14 days of receiving our Product Return E-mail.
  • For unwanted items or incorrectly ordered the item(s) should be unused and in original packaging in order to qualify for refund/replacement.